Questions on payments & fines

Excess Protection – Reduces your excess in the event of an accident/incident.

Uninsured damage- tyres, windows and mirrors.

Minibuses and vehicles over 3.500kgs are excluded from the Excess Protection policy.

Yes. Your deposit is refunded the day you return the vehicle back to us, this will be the full amount if there is no new damage, full of fuel and free of any discrepancies. It can take several days to return the funds to your account as each bank can have different banking procedures, but we return your deposit immediately.

All tickets and notice penalties are your responsibility and on receiving a penalty notice, we provide all your rental information to the authorities and they will contact you direct with the penalty for your offence. Please note there is an administration charge for this process.

Visa Credit / Debit, Mastercard Credit / Debit, Maestro, Direct Debit and BACS. All deposits must be paid with a credit card. Please contact your local branch if you have any further questions.

All online bookings need to be paid in full.

A fee is applicable on all cancelled bookings within 48 hours of the hire.